FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

What is LAGOS known for?
LAGOS is renowned for its signature Caviar collection, featuring handcrafted jewelry with distinctive textured designs. Each piece reflects timeless elegance and superior craftsmanship.

Where can I learn more about LAGOS?
Explore our story and collections at lagosbracelets.com.

How can I stay updated on new arrivals?
Subscribe to our newsletter at lagosbracelets.com for exclusive updates and offers.

PRODUCT INFORMATION

What materials are used in LAGOS jewelry?
We use 18k gold, sterling silver, and genuine gemstones. Our Caviar collection showcases a unique hand-applied textured finish.

How do I determine my bracelet size?
Refer to our sizing guide at lagosbracelets.com for step-by-step instructions.

Do you offer customization?
Yes, select styles can be personalized. Visit lagosbracelets.com for details.

ORDERS & SHIPPING

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

How long does shipping take?
Delivery times vary by location. Processing typically takes 1-3 business days.

Do you ship internationally?
Yes, we offer worldwide shipping. Duties may apply depending on your country.

CARE & REPAIRS

How do I care for my LAGOS jewelry?
Store pieces separately in a soft pouch. Avoid contact with water, chemicals, or perfumes. Clean with a polishing cloth.

Can damaged jewelry be repaired?
Many items are repairable. Contact our support team for assistance.

Is there a warranty?
We offer a limited warranty against manufacturing defects.

RETURNS & EXCHANGES

What is your return policy?
Unworn items in original packaging may be returned within 30 days. See lagosbracelets.com for full policy.

How do I initiate a return?
Start the process through your account at lagosbracelets.com.

When will I receive my refund?
Refunds are processed within 5-10 business days after we receive your return.